FAQs

We are an Aussie business located in Sydney.We have multiple warehouses located around the country to efficiently manage orders and speed up delivery.

Once your order has been dispatched, you will receive an email containing your tracking number. If you do not see this email in your inbox, please check the spam and junk folder.

Please note that tracking information may take several days to fully update. Rest assured, your order is on its way to you and your pets!

You may cancel your order within 12 hours of placement by emailing us at hello@happypettech.com. Please note that cancellations are not possible after this 12-hour window or once the item has been shipped.

If you ordered multiple items, they may be sent separately based on our warehouses supply.

When they are dispatched separately, you can find the separate tracking numbers in your shipping confirmation email.

Feel free to reach out if you have any further questions.

For the quickest address updates, please reach out to us via email at hello@happypettech.com or by sending us a Direct Message on Instagram at twww.instagram.com/happypettech

Please understand that due to the expedited processing of our orders, we cannot guarantee the ability to modify addresses once an order has been processed or shipped. If your order has already been shipped, you may need to contact the local shipping carrier directly to arrange a redirection.

Should you notice an error in your shipping address, it is essential to contact us promptly. However, please note that we may be unable to accommodate changes due to oversight on the part of the customer.